Return and Refund Policy – zinniyo

At zinniyo, customer satisfaction is important to us. We want you to feel confident when shopping for metal beds and metal sofa sets through our online store. This Return and Refund Policy explains our return eligibility, return process, and refund processing time.

1. Return Policy

zinniyo accepts eligible return requests within 14 business days of delivery.

To qualify for a return, items should meet the applicable return conditions, including:

• The item must be eligible for return under this policy.

• The item must be returned with its original components and accessories, where applicable.

• Customers should contact our support team before sending an item back.

• Items that are damaged, defective, incorrect, or incomplete will be reviewed by our support team.

Please contact zinniyo before returning any product to receive return instructions.

2. Free Returns

zinniyo offers free returns for eligible items in accordance with this policy.

Please contact our customer support team to confirm the return procedure and obtain instructions before arranging a return shipment.

3. Refund Policy

Once a return has been approved and the applicable return requirements have been met, zinniyo will process the eligible refund.

Refunds are processed within 3 business days after approval. The time required for any additional refund arrangements may vary depending on the circumstances.

Because zinniyo accepts Cash on Delivery (COD) only, please contact our support team for instructions on how your approved refund will be issued.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete product from zinniyo, please contact us as soon as possible.

When contacting us, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the item and any visible damage, if applicable.

Our team will review your request and explain the available next steps.

5. How to Request a Return or Refund

To request a return or refund from zinniyo, follow these steps:

1. Contact our customer support team by email or phone.

2. Provide your order number and explain the reason for your request.

3. Follow the return instructions provided by our team.

4. Once the returned item and applicable requirements have been reviewed, we will notify you about the outcome.

5. If approved, your eligible refund will be processed within 3 business days.

Please do not send products to our business address without receiving return instructions from our support team.

6. Order Cancellations

If you wish to cancel an order, contact zinniyo as soon as possible.

Cancellation requests depend on the order's processing and shipping status. We cannot guarantee cancellation once an order has been dispatched.

If your order has already shipped, please contact us to discuss the available options under this policy.

7. Contact Us

If you have questions about returns, refunds, damaged products, or order cancellations, please contact zinniyo using the details below.

Trade Name: zinniyo

Phone Number: +1 651-642-1146

Email Address: zinniyo@gmail.com

Business Address: 1300 University Ave W, St Paul, MN 55104, United States

Our team will do its best to assist you with your request.

8. Policy Updates

zinniyo may update this Return and Refund Policy when necessary. Any changes will be published on this page and will take effect when posted, subject to applicable law.

We encourage customers to review this policy before placing an order.

Thank you for shopping with zinniyo. We appreciate your trust and look forward to serving your home furniture needs.

zinniyo – Quality Furniture for Your Home.