FAQ

Welcome to the FAQ page of zinniyo. Here you can find answers to common questions about our products, shipping, payments, returns, and refunds. At zinniyo, we aim to make your online shopping experience simple, convenient, and reliable.

1. What products does zinniyo sell?

zinniyo specializes in metal beds and metal sofa sets designed to bring style, functionality, and durability to your home.

2. Does zinniyo offer free shipping?

Yes! zinniyo offers free shipping on orders. There are no shipping charges for eligible deliveries.

3. How long does delivery take?

At zinniyo, the estimated delivery time is 5–8 business days.

Order handling: 1–2 business days.
Shipping transit: 3–5 business days.
Total estimated delivery: 5–8 business days.

Delivery times may vary depending on your location and carrier delays.

4. Which payment methods does zinniyo accept?

zinniyo currently accepts Cash on Delivery (COD) only. You can place your order online and pay when your order arrives.

5. Does zinniyo accept returns?

Yes. zinniyo accepts eligible returns within 14 business days, subject to our return policy.

Please contact our customer support team before returning an item for instructions.

6. Are returns free at zinniyo?

Yes, zinniyo offers free returns for eligible items under our return policy. Please contact our team to confirm the return procedure before sending an item back.

7. How long do refunds take?

Once a refund is approved, zinniyo aims to process it within 3 business days. The time required for any additional processing may depend on the circumstances of the return.

8. How can I track my order from zinniyo?

You can contact zinniyo using the contact details below to ask about your order status. Please provide your order number so our team can assist you.

9. How can I contact zinniyo customer support?

You can reach our team through the following contact details:

Trade Name: zinniyo
Phone: +1 651-642-1146
Email: zinniyo@gmail.com
Address: 1300 University Ave W, St Paul, MN 55104, United States

10. Can I change or cancel my order?

If you need to change or cancel an order, contact zinniyo as soon as possible. Requests are subject to the order's processing and shipping status, and changes cannot be guaranteed once an order has been dispatched.